The Strategy
Our support is delivered through a team of engineers that can provide assistance by telephone, email, by our acclaimed set of remote support tools and on site.
We aim to deal with 95% of support requests remotely saving time and money. We have developed several tools and strategies to achieve this making our level of service unique within the industry.
All of our engineers are trained to a high standard to include:
- All Microsoft products from 2000 through 2009
- All Apple products from 2006 through to Snow Leopard
- All standard network technologies excluding IPv6
- Our tailored communication strategy
All of our team receive a dedicated minimum of 4 hours training a week to develop both their skills and the companies range of services.
All of our team are introduced to every new clients systems through our twice weekly team briefings. Our staff will not pass you from person to person to get you the answer you need.*
- We do from time to time employee contractors and third parties to work on specific projects and goals outside of our support remit.
- We do from time to time take on work experience and trainee staff. All communications by these staff are overseen by an experienced engineer to ensure we maintain our high standards.
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