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Microsoft Dynamics CRM
Choose a Microsoft Dynamics CRM Solution for Your Industry
Microsoft and its global community of partners offer flexible, easy-to-use CRM solutions designed for your industry or government organization.
Gain in-depth customer knowledge and simplify cross-team collaboration to enhance customer service and citizen satisfaction.
Get access to relevant, intuitive tools to improve productivity and achieve your goals.
Take advantage of a single, flexible solution that meets the specific needs of different departments or teams.
Select by IndustryCRM for Government
Improve service, operations, and constituent interactions at the federal, state, and local level.Learn more...
State and local government and federal agencies can serve citizens and businesses more effectively with Microsoft Dynamics CRM services for government. Your organization can:
Deliver timely, high-quality service that focuses on citizens’ needs.
Automate processes to improve efficiency and reduce costs.
Use technology to support collaboration and decision making across departments and agencies.
CRM for Financial Services
Increase revenue and raise customer satisfaction while you reduce operational costs.Learn more...
From retail banking and wealth management to insurance, Microsoft Dynamics CRM can give you a comprehensive view of your customer, so you can:
Deliver consistent, high-level customer service across all channels.
Identify high-value clients and help build customer loyalty.
Take advantage of new revenue opportunities.
Extend the value of your IT investment by integrating with your core systems and existing applications.
CRM for Manufacturing
Support cross-organizational collaboration, enhance customer satisfaction, and boost profitability.Learn more...
Effective customer relationship management connects sales, marketing, and services across a diverse array of manufacturing relationships.
Efficiently manage your complex relationships - including partners, direct and indirect sales channels, distributors, retailers, and service providers.
Gain cross-organizational insights into your customers.
Automate processes to drive a consistent customer service experience and boost productivity.
CRM for Professional Services
Target prospects and manage clients in less time, increase profitability, and retain more customers.Learn more...
Get tools to boost your success, whether your firm is in IT, advertising, legal, accounting, engineering, real estate, or another professional service.
Improve your operations with a 360-degree view of your customers.
Optimize the client management life cycle to drive more business.
Gain deeper insights into your business to attract and retain more customers.
Use the application development platform components to quickly develop custom solutions, such as asset management.
CRM for Healthcare Providers
Optimize healthcare processes to improve the patient experience and reduce administrative costs.Learn more...
Microsoft Dynamics CRM helps healthcare providers improve the delivery of care, lower costs, and assist patients in managing their health.
Streamline administrative tasks by integrating CRM into your existing systems.
Automate processes to reduce administrative tasks and better address patient needs.
Coordinate care more effectively with shared access to patient information.
CRM for Health and Social Services
Deliver informed care and services, enhance productivity, and help ensure program performance and compliance.Learn more...
Health and social services organizations can reduce inefficiencies, optimize care plans, and improve financial management with Microsoft Dynamics CRM.
Get a 360-degree view of each client, whether your organization serves family, children, the elderly, people with disabilities, or other clients.
Automate processes and systems to reduce administrative burdens.
Remove barriers to cross-agency collaboration and coordination of services.
CRM for Retail
Gain insights into your customers to identify profitable new product offerings, build effective customer loyalty programs, and increase your revenue.Learn more...
Microsoft Dynamics CRM gives retailers a comprehensive understanding of customers to deliver the right offerings to the right customers.
Take advantage of the deeper insights that you gain about your customers to develop compelling product and service offerings.
Use CRM to create and manage a loyalty program to establish long-term relationships between your best customers and your company.
Enhance the customer service experience by taking advantage of the sharing of real-time information across various departments and systems.
Optimize the client management life cycle to drive more business success.
CRM for Hospitality and Entertainment
Enhance the customer experience to earn loyalty, boost profitability, and improve sales and marketing through in-depth customer information and tools.Learn more...
Microsoft Dynamics CRM helps hospitality and entertainment companies become more customer-centric to earn loyalty and boost revenues.
Gather information about the customer’s entire experience - from the reservation and transaction level on up - to refine your services and deliver more value.
Win customer loyalty and increase revenue by providing more personalized service.
Generate customer profiles to segment customers and better target your marketing efforts.
CRM for Education
Tap centralized information repositories to streamline administration, manage donors, and recruit and retain both students and talented educators.Learn more...
Schools and universities can improve efficiency and get more from their existing resources with Microsoft Dynamics CRM.
Get a 360-degree view of your school, district, university, or campus with tools for educators and administrators.
Drive higher levels of efficiency with workflow tools for productivity and collaboration.
Make informed decisions with easy access to real-time information with a solution that is easy to deploy and manage.
CRM for Media Organizations
Deliver consistent, high-quality service to both audiences and business partners through streamlined processes that can make you more competitive.Learn more...
Microsoft Dynamics CRM helps media companies become more successful by better serving the needs of your audiences and partners, so you can:
Profile audiences more effectively.
Develop deeper relationships with advertisers.
Track complex interactions with content licensees and content providers.
Provide clients with consistent, high-quality service.
